Terms & Conditions

1. Website use

This website provides information about the payment and account administration services offered by Saintly Pacific West. It should be used only for lawful purposes and in accordance with these terms.

2. Our role and the underlying notice

The underlying fine, penalty, charge or other amount is issued by, and remains the responsibility of, the client organisation. Saintly Pacific West's role is limited to administering payments and accounts associated with those amounts on that organisation's behalf.

Questions about the validity, reason for issue, cancellation, appeal or dispute of an underlying notice may need to be directed to the organisation that issued it.

3. Payment services

Payment services are provided in accordance with the applicable client agreement and the payment arrangement in place for the relevant client organisation. Available payment routes may vary between client organisations.

4. Payment references

Payments must quote the correct payment reference. A payment made without the correct reference, or with an incorrect reference, may be delayed or may not be identified and allocated correctly.

5. Payment processing

Payments are processed through approved payment channels. Timescales for processing and reconciliation depend on the payment method and the payment arrangement used.

6. Authorised payment agents and payment service providers

Saintly Pacific West may work with authorised agents, banking providers and payment service providers to facilitate the receipt, processing and administration of payments. Accordingly, the account details supplied for a payment may be held or operated by such a party, and the account name shown may differ from Saintly Pacific West and from the client organisation.

7. Account information

Account information is maintained against the relevant payment reference. Where a discrepancy is identified, it should be raised using the contact details published on this website.

8. Payment confirmation

Appropriate confirmation is provided once a payment has been recorded against the relevant account. Customers should retain their own payment confirmation.

9. Refunds

Refund requests are handled in accordance with the applicable client agreement and the arrangements of the relevant payment provider. The refund process will be published once confirmed.

10. Disputes

Disputes concerning payment administration may be raised with Saintly Pacific West. Disputes concerning the underlying notice, charge or penalty may need to be raised with the organisation that issued it.

11. Complaints

Complaints about our payment administration or account services can be submitted through the complaints route published on this website.

12. Fraud prevention

Customers should verify payment instructions before transferring funds, particularly where instructions appear to have changed unexpectedly. Suspected fraud should be reported using the official contact details published on this website.

13. Communication

Payment and account communication is conducted primarily by email in order to maintain a documented record. Email provides a documented communication record but is not completely secure; customers should remain alert to fraudulent messages.

14. Data protection

Personal information is handled as described in the Privacy Policy published on this website.

15. Liability

Nothing in these terms excludes or limits liability where it cannot lawfully be excluded or limited. The specific liability provisions will be finalised as part of the legal review of these terms.

16. Applicable law

These terms are governed by the law of the relevant part of the United Kingdom, to be confirmed as part of the legal review.