FAQs
Frequently asked questions
Clear answers about our role, payment references, receiving account names and how to verify payment instructions.
Before you pay
If you receive unexpected changes to payment details or instructions, contact us using the official contact information on this website before transferring funds.
Still need help?
Our support categories cover payment questions, account questions and security concerns.
Support
Need help with a payment?
Choose the option that best matches your question.
Payment Support
Questions about making or confirming a payment.
Account Support
Questions about payment references, balances or account information.
Notice Information
Questions about the underlying fine, penalty or charge should generally be directed to the organisation that issued the notice.
Security Concern
If you believe you have received suspicious payment instructions, contact Saintly Pacific West using the official contact information on this website before making a payment.