Security
Payment security
Check your payment instructions before you transfer funds. Receiving details can differ between payments, so this page explains how to confirm what applies to your own payment reference.
Verifying Payment Instructions
Saintly Pacific West administers payments on behalf of client organisations and may work with authorised payment agents, banking partners and payment service providers. The account name, account number, sort code and receiving institution can therefore vary between payments and between client organisations.
Always verify the latest instructions associated with your specific payment reference, and use only those instructions for that payment. Check the beneficiary name, the account details and the payment reference before you send anything.
Payment details supplied through an unexpected email, text message, social-media message or other unofficial communication should not be used. Confirm them with us first using the official contact details published on this website.
Never assume that previously used bank details remain valid. Always verify current payment instructions before transferring funds.
How a payment travels
Payment flow
A payment may pass through an authorised payment agent, banking partner or payment service provider before it is identified by reference and reconciled.
Client Organisation
An organisation with an amount payable instructs Saintly Pacific West.
Saintly Pacific West
Payment and account administration, references and correspondence.
Authorised Payment Agent / Banking Partner / Payment Service Provider
Where used, an agent, banking partner or payment service provider facilitates receipt of the payment.
Receiving Account
The account named in your payment instructions may be held in a different legal or trading name.
Payment Identified by Reference
Your payment reference is used to identify the payment on receipt.
Reconciliation
The payment is matched to the relevant payment reference and account record.
Client Organisation
Funds and payment information are passed to the client organisation.
Actual payment arrangements may vary depending on the applicable client and payment-processing arrangement.
What we never ask for