Privacy
This policy explains how Saintly Pacific West handles payment, account and contact information in connection with payment administration services.
We may collect information provided to us by customers and by client organisations in connection with payment and account administration. This may include contact information, payment references, information contained in correspondence, and records of payments made.
We do not collect card details through this website.
Payment information may include payment references, amounts, payment dates, payment status and the payment channel used. Where payments are facilitated by an authorised payment agent or payment service provider, that party may process payment information under its own arrangements.
Account information may include the account or reference number associated with a notice, the balance recorded against that reference, and the history of payments and communications relating to it.
Contact information may include the name, email address and any other contact details supplied by a customer, a client organisation or contained in the relevant correspondence.
Information is used to administer payments and accounts, to reconcile payments against the appropriate reference, to respond to enquiries and complaints, to maintain records of payment-related communication, to help prevent fraud and error, and to provide payment and account information to the relevant client organisation.
Where an authorised payment agent, banking provider or payment service provider is used to facilitate a payment, relevant information may be shared with that party so that the payment can be received, processed and reconciled.
Payment and account information may be shared with the client organisation on whose behalf the payment is administered, in accordance with the applicable client agreement.
Information is retained for as long as necessary for the purposes described in this policy and to meet applicable record-keeping requirements.
Specific retention periods will be published once confirmed.
Access to payment and account information is controlled, and payment-related correspondence is maintained through established communication channels. No specific security certification is claimed.
Individuals may have rights in relation to their personal information, including rights of access, correction, erasure, restriction, objection and portability, depending on the circumstances. Requests can be made using the contact details published on this website.
This website uses only the cookies and equivalent storage necessary for the site to function. Details of any additional cookies will be published here if they are introduced.
Privacy enquiries can be sent to the contact address published on this website.
This document is a structural draft. It must be reviewed and completed with verified company information before it is relied upon.
